Acceptable Use Policy

Last updated: 6 June 2026 · Applies to Fletcha Eats, operating in South Africa.

Fletcha Eats only works when everyone — customers, drivers, businesses and staff — behaves honestly and safely. The activities below are strictly prohibited and will lead to account suspension, permanent closure and, where relevant, criminal charges.

1. Fraud

• Faking a payment, sending an old proof, editing a screenshot, or claiming to have paid when you have not.
• Faking GPS, spoofing your location or marking orders delivered when you are not at the drop-off.
• Opening false disputes for items that were correctly delivered.
• Creating fake businesses, fake driver accounts or fake reviews.

2. Fake proof of payment

Uploading a fraudulent payment proof (forged screenshot, altered amount, wrong recipient) is a criminal offence. Your account will be closed immediately, the order cancelled, and the matter reported to the South African Police Service.

3. Abuse and harassment

• Insulting, threatening, intimidating or harassing customers, drivers, business staff or our support team.
• Discrimination of any kind (race, gender, sexual orientation, religion, nationality, disability).
• Sending sexual, hateful or violent messages through the order chat.
• Stalking — for example, contacting someone after the order is complete without consent.

4. Illegal activities

• Ordering or delivering illegal drugs, weapons, stolen goods, or any controlled substance you are not licensed for.
• Selling alcohol or cigarettes to anyone under 18.
• Using Fletcha Eats to launder money or to evade tax.
• Any activity that breaks South African law.

5. Account misuse

• Sharing your account with someone else.
• Opening multiple accounts to bypass suspensions or abuse promotions.
• Trying to access another user's account.
• Attempting to break, probe or reverse-engineer the platform.
• Scraping data, automating actions or using bots.

6. Reporting violations

See something? Use the Report option on an order or the Support page. Reports are confidential.

Questions? Contact us via the in-app Support page or email fletchalink.admin@gmail.com.