Business Terms

Last updated: 6 June 2026 · Applies to Fletcha Eats, operating in South Africa.

These terms apply when you register and operate a business (restaurant, shop, service provider) on Fletcha Eats. They are additional to the main Terms & Conditions.

1. Registration

• Provide accurate business name, category, contact details, address and GPS coordinates.
• Upload a logo, cover image and at least one product/menu item.
• Set the payment methods you accept (Cash, EFT, Capitec Pay, Yoco, etc.).
• Set your opening hours so the system can show you as open or closed to customers.

2. Approval

• New businesses start in "Pending" status and are not visible to customers.
• An administrator reviews your submission within 1–3 business days.
• Once approved your business shows on Home, Search, Categories and Nearby Businesses.
• You may be asked for additional verification (e.g. business registration number, tax number).

3. Order management

1. A customer places an order — you see it instantly in "Current Orders".
2. For cash orders you may start preparing immediately.
3. For pre-paid orders you wait until you verify the proof of payment.
4. When ready, tap Ready for Pickup — online drivers are notified.
5. A driver accepts, collects the order and delivers it.

4. Verifying payment proofs

• Open the order, view the customer's uploaded proof, and check it against your bank/Capitec/Yoco notification.
• If genuine, tap Payment Verified.
• If suspicious, contact the customer first, then Support. Never mark verified without seeing the funds.

5. Preparing orders

• Prepare orders accurately and on time.
• Package items so they survive the trip (use sealed bags, secure lids).
• If you cannot prepare an order (out of stock, equipment broken), cancel it as early as possible with a clear reason.

6. Ready for Pickup

• Only tap this once the order is fully prepared and packaged.
• The system immediately creates a delivery request and notifies online drivers.
• Hand the order ONLY to the assigned driver shown in the order screen — verify their name and photo.

7. Communication with drivers

• Use the order chat — do not negotiate side deals.
• If a driver damages or tampers with goods, report it through Support with a photo.

8. Fees

• Platform commission is taken on each completed order and is shown in your dashboard.
• Delivery fees are paid by the customer to the driver, not by you.

9. Suspension

We may suspend or remove a business that:

• Repeatedly cancels orders or runs out of stock without updating availability.
• Sells goods that are illegal or unsafe.
• Verifies payments fraudulently or marks orders ready before payment.
• Receives serious customer complaints about hygiene, freshness or safety.

Questions? Contact us via the in-app Support page or email fletchalink.admin@gmail.com.